The following principles outline the basis upon which services are provided by Private Blood Test London. All service users are required to give their consent to care and treatment under these principles and understandings.
When undergoing a self-request test not supervised or instructed by a clinician practicing at Private Blood Test London, test results will not be reviewed for abnormalities by our doctors. Our clinicians are not responsible for providing a clinical diagnosis or commenting on your overall health or the suitability of the test unless you have undergone and paid for a consultation with a Private Blood Test London clinician.
If you have concerns, it is strongly recommended that you consult a registered medical practitioner in the UK.
Private Blood Test London accepts no responsibility for self-requested tests conducted without prior consultation with a registered medical professional or due to omitted clinical details, dishonesty, or misrepresentation.
This service is not a substitute for a diagnostic medical consultation. If you have health concerns, you must consult a clinician.
Please note that this testing service is unsuitable for clinically urgent cases, as blood samples are sent to an external laboratory for analysis. Turnaround times listed on the website are estimates. Clinically urgent tests should only be conducted under the care of a registered medical practitioner.
All staff at Private Blood Test London are:
Your confidentiality is safeguarded. We will not disclose personal information without your consent unless it benefits your care, such as assisting in your treatment.
Information about you is strictly confidential and will only be shared with relevant staff supporting your care. Requests for information from external parties will be referred to the Registered Manager or person in charge.
Your information may be stored in paper or digital formats, treated with equal confidentiality. CCTV is used for security but not in private or treatment areas without your explicit consent.
Your information may also be used for purposes such as:
If needed, your information may be shared with agencies such as GPs, insurance companies, or the Care Quality Commission. Further details are in our Privacy Notice.
You have the right to practice your beliefs, religion, or culture without discrimination. Complaints of discriminatory practices will be thoroughly investigated.
Occasionally, staff in training may be present during consultations. Please inform us if you prefer otherwise.
You may request a chaperone during consultations. Clinicians may also arrange for a chaperone if deemed necessary.
Complaints and compliments are valuable for improving our services. Service users are encouraged to report any concerns, no matter how minor.
Our commitment includes:
Service users may involve an impartial third party if dissatisfied with our response and may escalate complaints to authorities outside the company if necessary.
We request that service users treat staff and other users with courtesy. Abusive behavior, smoking, or being under the influence of alcohol or drugs on or near the premises is prohibited. Children must be supervised at all times.
Private Blood Test London reserves the right to refuse service to anyone violating these terms or behaving inappropriately.
Treatment fees will be communicated at the point of service or via email if booked online.
Pre-booked appointments require at least 24 hours’ notice for cancellations or changes. Missed appointments or cancellations made with insufficient notice may incur a charge.
Private Blood Test London reserves the right to amend or exclude patients from promotions in cases of service abuse.
